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General FAQs

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Please visit the reset password page, enter the email address used for your account, and an email will be sent so you can reset your password.

To stay up to date with Prouna, sign up to our Newsletter! You can also follow us on our Instagram.

If you do not wish to receive email communications about new collections and special offers, you can opt out at any time by selecting the 'Unsubscribe' link near the bottom of our newsletters.

If you unsubscribe from our newsletter you will continue to receive transactional emails when you use our website such as order confirmation emails, shipping confirmation emails and reset password emails.

If you are interested in wholesale or trade, please fill out our Prouna Wholesale Form.

Order Related Questions

Our products may appear different online due to resolution, lighting during the photo shoot, etc. To aid in your visualization of the product, we strive to provide you with the best qualtity images. It is our mission to measure up to our company's stringent quality standards.

We currently accept American Express, Mastercard, Visa, and others. You can view the acceptable payment methods at the bottom of our page.

It is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, local sales tax rates will be charged on all orders shipping to New York.

Changed your mind? Please contact us at as soon as you realize that you need to change the details of your order. Please note that if your order has already been processed, it may be too late to cancel or make chnages to your order. If you are not satisfied with your order, you can return the order once it has received. In the event you refuse an order after it has been shipped, you'll be responsible for any shipping charges related to that order.

For further details, please view our Returns, Refunds & Exchanges page.

If you need details about Shipping or Returns, please view the respective pages.

If you have any further questions, please contact us at

Once your order has been processed and shipped, we will email your shipping confirmation, along with a tracking number. You can also view this information by logging into your Prouna account. View / Track My Orders

Please reach out to us at For us to best assist you, we require a clear image displaying the damaged item(s), along with your order number.

Product Related Questions

For general information, please view the product's respective page. For any further questions, please contact us at

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All of our gold products are hand-finsihed with 24K Gold. Due to the hand-finished nature of the process, the gold finish may contain variations and brush strokes.

All Bone China items are Dishwasher safe - except for any item containing Gold or Platinum. These instructions are mentioned on the product page as well. We recommend using mild detergent without the use of any scouring detergent or salts. Use of abrasive products may damage the finish of your items.

For further instructions, please view our Care & Use page.